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Booking Appointments

​How Do I Start A Virtual Tour?

Lisa can set up a virtual tour for appointments at any property. A virtual tour is a video chat between an agent and a prospect. Send a message to Lisa to turn on virtual tours for your property. Lis…

Updated by Rob Ryan

​How to accept your calendar invite

Lisa can read the agent's calendar and working hours. If no on-site agent ACCEPT s the appointment, she'll still confirm the prospect and send them to the property. If an agent is off-site, Lisa will…

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How to Change the Virtual Tour Room Size

If you're hosting a virtual tour that has more participants than you expected, you may need to change the size of the virtual tour room. Fortunately, the process is very easy! 1. Once you've joined t…

Updated by Ian Murray

Lisa and Multiple Tour Types

Lisa now can offer prospects the ability to choose what kind of tour they would like to do before they go ahead and pick a time. Currently we give the prospects a choice between only two tour types t…

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How Do I Create a Custom Contact Form for Lisa?

Lisa responds to custom forms over email. Setting up a custom form takes a few steps: Create your own custom form in Google Forms. ( Instructions.) Make sure the form collects emails. Then, test it.…

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Where Does Lisa Get Her Leads?

Prospects can get Lisa’s phone number or email from Internet Listing Services (ILSs). She will give you tracking emails and phone numbers that direct prospects to her. She responds to leads who: call…

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Why did Lisa cancel my appointment?

Prospects can message back at any time to cancel or reschedule their appointment. Most cancellations occur the same day as the appointment. When that happens: Lisa will attempt to reschedule the pros…

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When will Lisa follow-up?

If a prospect doesn't book a showing, Lisa normally reactivates with a follow-up message 24 hours later. Lisa can also wait 72 hours or more in certain circumstances: The prospect asks Lisa to contac…

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Booking Appointments for Agents

While Lisa schedules appointments for prospects, agents need to confirm they can attend the appointment. Agents see both: Appointments accepted by the prospect. Appointments confirmed by the prospect…

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How Does Lisa Schedule Units at a Property With a NOTICE Policy?

Lisa follows your corporate policy for showings. She can schedule showings for: available units,. available units that are rent-ready , or. units on notice.. She explains the prospect is coming to an…

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Why did Lisa reschedule?

If every available agent DECLINE s an appointment, Lisa will alert the prospect. After that, she tries to reschedule them. This experience can frustrate for prospects, who then complain. Their report…

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Booking an appointment for Prospects

Lisa automates leasing conversations so you get more showings. She does this by answering basic questions and encouraging the prospect to visit the property. Once the prospect comes to an appointment…

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When Prospects or Agents no-show

Both sorts of no show seldom happen. With prospects, Lisa reminds them three hours in advance. If they respond she marks the appointment CONFIRMED. Unfortunately, some prospects don't bother to confi…

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