How to accept your calendar invite
 |  |
Lisa can read the agent's calendar and working hours. If no on-site agent ACCEPTs the appointment, she'll still confirm the prospect and send them to the property. If an agent is off-site, Lisa will cancel the prospect if the off-site agent doesn't ACCEPT.
Agents need to block their calendars when they're not available and DECLINE appointments when busy with other duties. Prospects can get frustrated quickly and will often lose interest after only one or two times of being rescheduled.
Since agents have scheduled hours, they don't have to respond immediately, but when one of the agents accepts Lisa lets their colleagues know that they don't need to attend that appointment. This can help everyone make the best use of their time.
You can accept your appointment by clicking "Yes" or "Accept" on your calendar invitation.