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Closing the Property for Events and Holidays

You can use blocks to close a property for events or holidays. Since Lisa doesn't need to know why you're not available, you have to tell her you are busy. Lisa won't read why you blocked your calendar. So, if someone is still available, Lisa will know they decided to take some extra hours.

To block everyone's calendars, you'll create an event in Outlook or Google Calendar

If you're a BOSS who needs to block the whole day:

  1. If you don't have one already, create a scheduling group for the agents.
  2. Create an all-day event and mark it busy (How-to in Outlook; in Google Calendar).
  3. Invite the scheduling group of agents to join the event (How-to in Outlook; in Google Calendar).
  4. Remind everyone to accept that group appointment and DECLINE any conflicting appointments.

If you're an AGENT who needs to block the whole day:

  1. Ask everyone to block their calendar for the event and DECLINE the conflicting appointments.
  2. Block your calendar during the event and DECLINE your conflicting appointments.
Lisa automatically invites agents to block their calendars for certain standard holidays. Make sure to ACCEPT those events if your property is closed.

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