Why Didn’t Lisa Reply Within Two Minutes?
Lisa normally replies within two minutes, but something else might be causing the delay. Check these things to make sure she can respond:
- Check that marketing has been switched to Lisa,
- Ask her if agents are assigned to the property “What agents are assigned to …?”,
- Make sure your property management database is up-to-date,
- Check with Lisa to see if she’s active on the property “Is the property … active?”,
- If you’re testing, make sure you messaged the right phone number or email.
Even if everything is configured, there are a few rare cases where she may take more than two minutes:
- For complicated questions, she may check with an agent,
- If the query is confusing, she may ask a human Operator for help,
- If she has made a lot of appointments for your agents, she may have to ask them to provide more hours.
Lisa is learning more about your firm. As she learns she stores responses and, over time, she will respond faster.
In all cases, you can always check-in with Lisa and provide her feedback. She can help you figure out what’s wrong and also alert the engineers to potential problems.