Why Can't Lisa "See" My Calendar?
Updated
When any company starts using Lisa, they create a new company email account for her to use. She looks at calendar events to see when you are busy and sends calendar invitations for showings.
If Lisa can't see an agent's calendar then she can't schedule them.
First, do you have a company email?
You'll need to use your company email address with Lisa. This would be the email that IT sets up for you to use at work when you were hired. For example, if your name is Alice and you work at ACME:
| ✅Yes this works! Lisa sees |
| Can't see personal Gmail calendars |
| Can't see personal Hotmail calendars |
| Can't see personal Yahoo calendars |
| Can't see personal Outlook.com calendars |
| Can't see personal AOL.com calendars |
Second, is your calendar visible to colleagues?
Lisa has the same access to your calendar as other people at your company. If your colleagues can't see your calendar, Lisa will have trouble too.
For Outlook or Office 365 | For Google Calendar |
Can view when I'm busy. Share your calendar with this permission level so that colleagues and Lisa can only see which times you're available, like this:  | see: Share a calendar with everyone in your organization Find only free/busy (hide details): Lisa can find when your time is booked or free, but she won't see names or details of your events.  |
Still not working?
If the above steps didn't help resolve your issue, please reach out to support@dynasty.com. One of our team members can walk you through the issue and find a solution.