Why Shouldn’t I Cc Lisa? Can Lisa Cc my agents?
Lisa doesn’t understand messages with "Cc" fields. She uses email addresses to decide what role a person has and tries to:
- Convert them to a showing,
- Respond to their needs as an agent, or
- Respond to their needs in another role.
If you include Lisa with a Cc when you write for support, she can’t tell what you’re doing. She will respond in unpredictable ways.
Lisa has a conversation pattern for each person to whom she writes. She cannot include people by Cc because she doesn’t have conversation patterns for that.
Including Lisa in a Cc field on an email confuses her and won’t help solve any problems. It’s best to write her one-on-one so she can follow the conversation.