Getting Started with Self-Guided Tours

Currently, Lisa is only supporting self-guided tours for customers that use AppFolio as their property management tool and AppFolio supported lockbox hardware such as Codebox. Please stay tuned for updates if you are interested, but don't qualify at the moment.

Obtain Lockboxes

Currently, AppFolio only supports integration with Codebox lockboxes. You can purchase these inside of APM, as seen below:

Once you've purchased them, or if you already have them, follow instructions on AppFolio's help site to set them up, and connect lockboxes to your units on APM.

Switch Properties to "Self-Guided Only"

Currently, your tasks support either virtual tours only or in-person tours only. To get started with self-guided tours, reach out to lisa.support@appfolio.com and mention which of your properties you'd like to switch to self-guided. Allow 24 to 48 hours for changes to go into effect.

How it Works

Lisa gives prospects a heads-up and mentions self-guided

Lisa sends the prospect the lockbox code during confirmation

All showings will be written to the AppFolio calendar. Agents will not be receiving a calendar invite for any self-guided showings that are scheduled. In some rare cases where the prospect is unable to use the code to enter the unit, agents may be contacted to help.

Questions?

Send the Support Team a message at so we can help find the issue. In the meantime, you can also: