What Does Lisa Do When She is Forwarded a Phone Call?
Your IVR will forward leads to Lisa when they press 1. She keeps track of who she’s spoken with before so
- Leads will be routed to Lisa’s voicemail. Lisa will text them back.
- If a lead calls Lisa multiple times in a row, she thinks it must be urgent. She then connects them directly to the main office.
Leads can always tell Lisa they want a call from one of your agents. She’ll let your agents know to reach out.